Are the responsible gaming tools available for free?

Yes, all Responsible Gaming tools on Wildbet are completely free. There's no charge to use Deposit Limits, Session Time, Loss Limits, Cooling-Off, or Self-Exclusion.

Will my balance be lost if I self-exclude?

No. Self-exclusion keeps your account balance secure. Once the exclusion period ends and your account is reactivated, you will be able to access your balance. If you wish to withdraw during the exclusion period, please contact support.

Can I change my deposit limit after setting it?

Lowering your limit takes effect immediately. However, increasing a limit is subject to a 24-hour cooling period, which protects you from making impulsive decisions in the heat of the moment.

Someone I know may have a problem gambling habit — what should I do?

Start by speaking to them with empathy. Reach out to the Wildbet support team — we can offer guidance. If needed, recommend seeking professional mental health support.

Does Wildbet allow minors to open an account?

No. Wildbet strictly prohibits registration for anyone under 18. Age verification is carried out at registration and at the point of withdrawal. Any account identified as belonging to a minor is closed immediately.

How do I enable the Reality Check Reminder?

Go to the "Responsible Gaming" section in your account settings and enable the "Reality Check" option. You can set reminders at 15-minute, 30-minute, or 1-hour intervals.

wildbet | Responsible Gaming Tools and Safe Play Guide

Protection Tools

Wildbet's Responsible Gaming Tools

We've provided a full set of tools to keep you in control and keep gaming enjoyable.

Setting a Deposit Limit

Set your own maximum deposit limits on a daily, weekly, or monthly basis. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies.

Session Time Limit

Decide how long you'll play before you start. Once that time is up, Wildbet will automatically notify you and give you the option to end your session.

Cooling-Off Period

Take a break — temporarily deactivate your account for anywhere from 1 day to 6 weeks. You won't be able to log in during this period.

Self-Exclusion

For a longer break, you can fully self-exclude for anywhere between 6 months and 5 years. During this period, you will not receive any marketing emails either.

Loss Limit Tracker

Set the loss amount at which your betting will stop. Once the loss limit is reached, betting will be disabled automatically.

Reality Check Reminder

At regular intervals, Wildbet will remind you how long you've been playing and show a summary of your total wins and losses.

Table of Contents

01 What is Responsible Gaming?
02 Signs of Problem Gambling
03 Verify Yourself
04 How to Set Limits
05 Self-Exclusion Process
06 The Role of Parents & Guardians
07 Help & Contact

What is responsible gaming and why does it matter?

Responsible gaming means treating gaming purely as entertainment — not as a way to make money. Following responsible gaming principles on Wildbet is not mandatory, but it is our sincere recommendation to every player.

Online gaming can be a great source of entertainment when kept within limits. But when it becomes a habit that causes harm to your family life, finances, or mental health, it becomes a problem. Wildbet wants every member to stay well.

The core idea of responsible gaming is simple — you control the game, not the other way around. If you're going over budget, neglecting your family, or feeling uneasy when you're not playing, it's time to seek help.

All responsible gaming tools on Wildbet are available free of charge and can be used at any time.

Common Signs of Problem Gambling

Many people don't notice when their gaming shifts from normal entertainment to problematic behaviour. Read through the signs below carefully — if even one applies to you, it's time to take notice.

Spending beyond your budget
Chasing losses
Hiding gambling activity from family or friends
Unable to stop playing
Neglecting work or studies
Borrowing money to fund gameplay

Feeling restless or irritable when not playing
Thinking about gaming while doing other things
Unable to stop even when winning, playing until everything is lost
Turning to gambling to relieve stress
Strain on family relationships
Loss of sleep or appetite

Please Note: Acknowledging the problem is the first step toward solving it. There's no shame in asking for help at Wildbet.

Verify Yourself — Answer Honestly

Ask yourself the questions below — it's a simple self-assessment. The more questions you answer "yes" to, the more seriously you should consider seeking help.

Have I spent more than my set budget in the past month?

Have I kept playing to try to win back money I've lost?

Have people close to me expressed concern about my gaming habits?

Have I tried to stop playing but failed?

Do I spend time gaming to cope with stress or loneliness?

Do I avoid family or work responsibilities because of gaming?

Have I borrowed money or dipped into savings to fund my gaming?

If you answered "Yes" to 3 or more questions, please contact our support team or use the self-exclusion tool.

The Right Way to Set Limits

The most effective way to game responsibly on Wildbet is to set your limits in advance. Setting limits is not a sign of weakness — it's what smart players do.

Limit Type	Duration	Time to take effect	Time to Increase
Deposit Limit	Daily / Weekly / Monthly	Instant	After 24 hours
Session Time Limit	Per Session	Instant	At Any Time
Loss Limit	Daily / Weekly	Instant	After 7 days
Bet Size Limit	Per Bet	Instant	After 24 hours

Go to Account Settings

After logging in, go to the "Account" menu and look for the "Responsible Gaming" option.

Choose Your Preferred Limit

Set a deposit, session, or loss limit — whichever applies to you.

Set an Amount

Set a realistic amount — one you can afford to lose without it affecting your daily life.

Confirm & Save

Once saved, your limit takes effect immediately. A confirmation message will be sent to your email.

Decreasing a limit takes effect immediately. Increasing a limit is subject to a 24–72 hour cooling period, protecting you from making major decisions on impulse.

Self-Exclusion Process — When You Need a Break

Sometimes setting limits alone isn't enough. If you feel you need a longer break from gaming, use Wildbet's self-exclusion feature. It's completely confidential and straightforward.

Self-exclusion periods: 6 months, 1 year, 2 years, 3 years, or 5 years.
Logging in, depositing, and betting are not allowed while the restriction is active.
All marketing and promotional emails will be turned off automatically.
To reactivate your account after the period ends, you'll need to submit a request to support.
Permanent self-exclusion is also available if needed.

Contact our support team to request self-exclusion. Your request will be processed within 24 hours.

The Role of Parents & Guardians — Protecting Minors

Wildbet strictly prohibits anyone under 18 from creating an account or playing. Age is verified at registration. However, parents and guardians may take the following steps as an additional precaution.

Install parental control software on shared devices.
Keep adult site filters enabled on your browser.
Never share your Wildbet account password with anyone.
Talk to your children about Responsible Gaming.
If you notice any suspicious transactions, report them to support immediately.

If you suspect a minor has accessed your account, contact our support team immediately — the account will be investigated and appropriate action will be taken.

Help & Contact Options

You are not alone. Wildbet's support team is always here for you. Reach out to us any time with questions or concerns about responsible gaming.

💬

Live Chat

Our team is available 24/7 on Live Chat — the fastest way to get instant support.

📧

Email Support

For detailed issues, contact us by email. You'll receive a response within 24 hours.
[email protected]

📖

FAQ Section

Answers to common questions are available on our FAQ page. Check there for quick solutions.

At Wildbet Responsible Gaming — Your safety is our priority