Data Protection

Wildbet Privacy Policy

Your personal data is our top priority. Everything about how Wildbet collects, uses, and protects your data is laid out transparently here.

Last Updated: January 2026
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Your personal data is never sold or rented to any third party — that is our commitment.

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Important: By creating an account or using Wildbet's services, you consent to this privacy policy. Please read it carefully in full.

1

Introduction & Policy Objectives

Wildbet is an international online gaming platform that places player trust and security above all else. This privacy policy explains what personal data Wildbet collects, why it is collected, and how it is kept safe.

Millions of players across Bangladesh and around the world use Wildbet. Protecting each of their privacy is both our ethical and legal responsibility. This policy has been developed in line with international data protection standards and is updated regularly.

Please read this privacy policy in full before registering with Wildbet. If you have any questions, contact our support team — we are always ready to help.

  • This policy applies to the Wildbet website, mobile app, and all associated services.
  • Wildbet's Privacy Policy does not apply to third-party links or platforms.
  • This policy is available in both Bengali and English; in the event of a conflict, the English version shall prevail.
2

What data is collected

Wildbet may collect your information in several ways. Some data is provided directly by you — such as during registration — while other data is collected automatically, such as browsing data. Details are outlined below:

Data Types Example Reason for Collection
Identity Information Name, date of birth, national ID KYC verification, age confirmation
Contact Information Email, mobile number, address Account communications, security alerts
Financial information Payment methods, transaction history Deposit & Withdrawal Processing
Gaming data Betting history, session duration, wins and losses Service improvement, responsible gaming
Device Information IP address, browser, operating system Security & Fraud Prevention

Please Note: Wildbet never stores your full card number or bank PIN. All payment processing is handled exclusively through secure third-party gateways.

3

How Information Is Used

Wildbet uses your data only for specific, defined purposes — never for anything unrelated or unjustified. Our goal is to make your gaming experience smoother, safer, and more enjoyable.

  • Account management: For registration, login, password reset, and account security.
  • Identity Verification: To meet legal obligations and prevent access by minors.
  • Transaction processing: For managing deposit, withdrawal, and bonus-related operations.
  • Service Improvement: To personalize your gaming experience and inform the development of new features.
  • Fraud Prevention: To detect and block suspicious activity.
  • Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.
  • Contact: To inform you about promotional offers, system updates, and important notices.
  • Legal compliance: To meet the requirements of regulatory authorities.

You can unsubscribe from Wildbet promotional emails at any time. However, system notifications and security alerts cannot be turned off, as they are essential to keeping your account safe.

4

Data Retention & Security

Wildbet protects your data using industry-leading technology. Our servers are housed in internationally secured data centers and monitored around the clock.

  • All data transfers are encrypted via TLS 1.3 protocol.
  • Stored data is protected with AES-256 encryption.
  • Regular security audits and penetration testing are conducted.
  • Only authorized personnel have access to specific data.
  • All access is logged and reviewed on a regular basis.
  • Data is retained for specified periods in accordance with legal requirements.
  • After account closure, data may generally be retained for up to 5 years.

In the event of a data breach, Wildbet will notify the relevant authorities and affected players within 72 hours.

5

Sharing Information with Third Parties

Wildbet never sells your personal information. In certain situations, data may need to be shared with trusted third parties, and the strictest precautions are followed in all such cases.

  • Payment Provider: Mobile banking providers such as bKash, Nagad, and Rocket — for transaction processing.
  • Game providers: Live Casino & slots game partners — for gameplay data purposes.
  • KYC services: Identity verification providers — for fulfilling legal obligations.
  • Security Partner: For fraud detection and cybersecurity.
  • Regulatory Authority: Upon court order or at the request of a licensing authority.

All third parties are bound by contract with Wildbet and are required to comply with our privacy standards. They may not use your data for any other purpose.

Where data must be shared for legal reasons, Wildbet will endeavor to notify you in advance — though this may not always be possible in the case of a court order.

6

Cookie policy

Wildbet uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience and ensure the platform functions properly.

Cookie types Purpose Duration
Essential Cookies Login sessions, security, core functionality Cleared at end of session
Performance Cookies Load times, error tracking, site analytics Up to 30 days
Personalization Cookies Language preferences, game preferences, UI settings Up to 1 year
Analytics Cookies User Behavior Analysis Up to 2 years

You can disable all cookies except essential ones through your browser settings. However, doing so may cause some features to not work properly.

7

Your rights

As a registered Wildbet user, you have several important rights over your personal data. We want you to be fully aware of these rights and feel empowered to exercise them whenever needed.

Right to Access Information

You can request to know what personal information Wildbet holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

Under certain conditions, you may request the deletion of your data.

Data Portability

You can request a copy of your data in a portable format.

Right to Restrict Processing

You can object to the use of your data for specific purposes.

Right to Withdraw Consent

You have the right to withdraw any consent previously given at any time.

To exercise any of the above rights, contact our support team. Requests are typically processed within 30 days.

8

Children's Privacy

Wildbet is strictly for users aged 18 and above. We do not knowingly collect or store any data from minors.

  • Age verification at the time of registration is mandatory.
  • Age verification during the KYC process is carried out using a national ID card or passport.
  • If an underage account is detected, it is immediately closed and all associated data is deleted.
  • If you suspect your child has created an account, please contact our support team immediately.

A note for parents: Use parental control software and browser-level site blocking to keep your child away from online gaming.

9

Policy Changes

Wildbet may update this privacy policy as needed. Reasons for changes may include new legal requirements, changes in technology, or expansion of services.

  • For significant changes, a notification will be sent to your registered email address.
  • A notification banner will be displayed on the platform.
  • You can check the "Last Updated" date at the top of this page to stay informed of any changes.
  • Continued use of Wildbet after any changes will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you may close your account at any time.

If you need a copy of a previous policy, contact our support team. We maintain an archive of policies from the last 2 years.

10

Contact

For any questions, concerns, or requests regarding our Privacy Policy, the Wildbet support team is always available. Reach out directly to our data protection team.

  • Email: [email protected]
  • Live Chat: Available on the Wildbet platform 24/7.
  • Response Time: Typically within 24–48 hours.
  • Data Request: Processed within a maximum of 30 days.

Support is available in Bengali. Our Bangladeshi support team is ready to answer all your questions in your language.

Why Wildbet Privacy Reliable?

We protect your privacy through action, not just words. Here are some concrete measures we take.

Secure Data Centers

Your data is stored in ISO-certified data centers with security maintained at both physical and digital levels.

Minimal Data Collection

Wildbet collects only the information genuinely necessary to provide its services — nothing more.

Regular Compliance Audits

Independent third parties regularly audit Wildbet's data protection practices and publish their findings.

Two-Factor Authentication

Enable two-factor authentication (2FA) on your account for an extra layer of security.

International standards

Our privacy policy is built on GDPR principles — Bangladeshi players receive the same level of protection.

Dedicated Privacy Team

Wildbet has a dedicated data protection team that handles all privacy-related matters exclusively.

General Questions

About Privacy Frequently Asked Questions

No, Wildbet never sells your personal information. Limited data is shared only with trusted partners as needed to provide our services, and they are contractually prohibited from using it for any other purpose.

Yes, you can request deletion of your data. However, certain information is required to be retained for a specified period due to legal obligations. Contact the support team for full details.

No. Wildbet does not store full card numbers or bank PINs. All payments are processed through PCI DSS certified gateways. Wildbet can only see transaction references and amounts.

Yes, if your data is ever at risk, Wildbet will notify you by email as quickly as possible. You will be clearly informed about the nature of the incident, what data was affected, and what steps you can take.

Yes, you can unsubscribe from promotional emails at any time. Simply use the unsubscribe link at the bottom of any email, or update your notification preferences in your account settings. Please note that security and system notifications cannot be turned off.
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